SHIPPING POLICY
At JEKAZ LED Pro, we are committed to providing timely and reliable shipping services to ensure your orders arrive safely and on schedule. This Shipping Policy outlines our shipping methods, processing times, and related information for orders placed on www.jekazledpro.com.
1. Order Processing Time
- Processing Time: Orders are typically processed within 25-35 business days after payment confirmation, depending on product availability and customization requirements.
- Business Days: Orders are processed and shipped on weekdays (Monday to Friday), excluding public holidays. Orders placed on weekends or holidays will begin processing the next business day.
2. Shipping Methods and Delivery Times
- Shipping Carriers: We partner with reliable international carriers to deliver your orders, including DHL, FedEx, UPS, and others based on the destination and delivery requirements.
- Delivery Times: Estimated delivery times vary by destination:
- North America: 5-10 business days
- Europe: 7-14 business days
- Asia: 3-7 business days
- Other Regions: 10-20 business days
- Expedited Shipping: Expedited shipping options may be available for urgent orders. Please contact us at [contact email] for expedited shipping details and costs.
3. Shipping Costs and Duties
- Shipping Costs: Shipping fees vary based on order size, weight, and destination. The exact shipping cost will be calculated and displayed at checkout.
- Duties and Taxes: International orders may be subject to import duties, taxes, and other fees. These charges are the responsibility of the buyer and are determined by the customs authority in the destination country. We recommend checking with local customs regulations for details.
4. Order Tracking
- Tracking Information: Once your order is shipped, a tracking number and carrier information will be sent to your registered email. You can use this information to track your shipment’s progress.
- Tracking Updates: Please allow 24-48 hours for tracking information to be updated in the carrier’s system after receiving the tracking number.
5. Shipping Restrictions
- PO Box Shipping: We currently do not ship to PO Box addresses. Please provide a complete street address for order delivery.
- Restricted Areas: Due to certain international restrictions, we may not be able to deliver to some countries or regions. We will notify you if your order is affected.
6. Lost or Delayed Shipments
- Delivery Delays: While we strive to ensure timely delivery, unforeseen delays due to customs, weather, or other factors beyond our control may occur. We are not liable for delays caused by the shipping carrier.
- Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at info@jekazled.com. We will work with the carrier to locate the shipment and resolve the issue.
7. Damaged or Missing Items
- Damaged Shipments: Please inspect your order upon delivery. If items arrive damaged, contact us immediately with photos of the damage, and we will assist with the necessary claims and resolutions.
- Missing Items: If your shipment arrives incomplete, please notify us within 7 business days of delivery. We will investigate and arrange for any missing items to be shipped as soon as possible.
8. Changes to This Shipping Policy
- JEKAZ LED Pro reserves the right to update or modify this Shipping Policy as needed. The latest version will always be available on this page.
9. Contact Us
- For questions or assistance with your shipment, please contact us at info@jekazled.com.
By placing an order on www.jekazledpro.com, you agree to the terms outlined in this Shipping Policy. Thank you for choosing JEKAZ LED Pro as your trusted supplier.