RETURN AND REFUND POLICY

At JEKAZ LED Pro, customer satisfaction is our priority. We understand that returns or refunds may occasionally be necessary, especially in B2B transactions. This policy outlines the conditions under which returns and refunds are processed. By purchasing from www.jekazledpro.com, you agree to these terms.

1. Return Eligibility

  • Defective Products: Products with manufacturing defects or damaged during shipment may be eligible for return or replacement.
  • Incorrect Orders: If you receive the wrong product or an order with incorrect specifications, please contact us immediately to resolve the issue.
  • Non-Returnable Products: Customized or personalized orders are non-returnable unless there is a quality or manufacturing defect.

2. Return Process

  • Inspection Requirement: Upon receiving the goods, please inspect them immediately. Any issues must be reported within 90 business days of delivery.
  • Requesting a Return: To initiate a return, contact our customer service team at info@jekazled.com with your order number, reason for return, and supporting photos or documents (if applicable).
  • Return Approval: Once your return request is approved, we will provide instructions on how to return the product. Please note that unauthorized returns will not be accepted.

3. Return Shipping

  • Shipping Responsibility: The customer is responsible for return shipping costs unless the return is due to a defect or incorrect item.
  • Condition of Returned Items: Returned products must be unused, undamaged, and in their original packaging, including all accessories. Returns that do not meet these conditions may not be accepted.

4. Refund Policy

  • Inspection and Approval: Upon receiving your returned item, our team will inspect it and notify you of the approval or rejection of the refund based on the return conditions.
  • Refund Processing Time: Approved refunds will be processed within 10-15 business days. Refunds will be issued using the original payment method or as store credit, based on mutual agreement.
  • Partial Refunds: In certain cases (e.g., items returned after the specified period or without original packaging), partial refunds may be granted at our discretion.

5. Exchanges

  • Defective or Damaged Items: If you wish to exchange a defective or damaged item, please notify us within 90 business days of delivery. We will work with you to provide a replacement if the product is available.
  • Exchange Conditions: All exchanges are subject to stock availability. In case the product is no longer available, a refund may be issued.

6. Non-Refundable Items

  • Customized or special-order products, sale items, and certain perishable goods are non-refundable.
  • JEKAZ LED Pro reserves the right to refuse returns or refunds for items that do not meet our eligibility criteria.

7. Changes to This Policy

  • JEKAZ LED Pro reserves the right to update or modify this Return and Refund Policy at any time. The latest version will be available on this page.

8. Contact Us

  • If you have any questions regarding our Return and Refund Policy, please reach out to us at info@jekazled.com.

This Return and Refund Policy is designed to provide clarity and ensure a smooth process. By purchasing from JEKAZ LED Pro, you acknowledge and accept this policy.

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